Shipping policy
NOTE that CANCELLATIONS on PRE-ORDER E-Bikes have a $200 restocking fee.
We hope you have enjoyed your online shopping experience with Hautland.com. Please read below for more information about our shipping and return policies.
Returns
As general policy, and in order to qualify for returns, the product needs to be in original condition, unused, unmodified, and unwashed. Packed in original and undamaged box.
Return, restocking, and handling fees are applicable on a case by case basis. Please email us at Support@Hautland.com for details.
Some products/brands will require the customer to return merchandise at their own expense.
If for whatever reason you didn't like what you received, for new, undamaged, and unmodified products, Hautland.com offers a 7-day refund policy. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Used and non-defective products do not qualify for returns.
If a return is to be processed please contact us at Support@Hautland.com
To start a return, you can contact us at Support@Hautland.com and submit a claim here. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Support@Hautland.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less any applicable fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If an exception is made at the discretion of Hautland.com to refund an item after the 7 day period, it is solely at the discretion of Hautland.com to determine shipping costs to be assumed by the customer, as well as additional restocking fees.
Replacements
If there is any issue with your product, please contact our Tech Support at Support@Hautland.com. Our team will assist you in troubleshooting your product.
In the event a replacement is necessary, we would process the replacement according to our warranty policy. We will arrange for return shipping of the old part/item. Once the part/item has been received and inspected, we will ship the replacement part/item. If damage occurs due to improper handling during the setup or installation whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping
For Continental U.S. Orders:
We offer free shipping for all our products with UPS Ground, Fedex Ground, USPS First Class or Priority according to size, weight and delivery address. Before shipping, the order processing time will take between 1-3 business days for available products. Shipping dates on backorder products will vary and will be made available to the buyer as they become available to us from third party manufacturers.
Depending on your order, your purchase may arrive in multiple packages from different locations.
If any special requirements on shipping, please contact us:
ATT/Re: SHIPPING to Support@Hautland.com with your order ID and shipping address.
Some Explanations:
We offer a variety of shipping services as listed below besides free ground shipping:
- 2-day or 1-day shipping. Extra shipping charge would be applied. Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, hazardous materials, and delivery address. Expedited orders cannot be sent to PO Boxes.
- Signature confirmation. Your order can add the signature confirmation for the shipping. Extra shipping charge would be applied.
- Expedite Processing. As soon as you place an order, inform Portable4Life team for the expedition requirement. Processing times are based on business days (Monday to Friday) excluding Holidays and weekends.
- Freight: Orders larger than 150lbs could be shipped by freight. Talk with sales rep. for discount and shipping fee. Please note that return orders by freight will have the shipping charge for delivery and return transportation.
Some other conditions:
Shipments cannot be rerouted once a package has been shipped.
Any orders in need of replacements due to shipping errors or damages in shipment will be sent out via ground shipping. Replacement orders cannot be expedited.
ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery. If your product is defective or sustains damage during shipping, please contact us at support@Hautland.com right away. Remember to keep all the original packaging for any items that need to be returned. The returns need to be authorized by our customer service department prior to being processed.
If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please contact us at support@Hautland.com for further assistance with the damaged shipment. Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Hautland.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, Hautland.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, Hautland.com cannot be held liable for any damages or missing pieces for accepted via signature delivery.
Alaska, Hawaii, and Puerto Rico
Unfortunately Hautland.com can not ship to Alaska, Hawaii, and Puerto Rico.
International
Unfortunately Hautland.com can not ship outside the US.