Refund policy
Returns
As general policy, and in order to qualify for returns, the product needs to be in original condition, unused, unmodified, and unwashed. Packed in original and undamaged box.
Return, restocking, and handling fees are applicable on a case by case basis. Please email us at Support@Hautland.com for details.
Some products/brands will require the customer to return merchandise at their own expense.
If for whatever reason you didn't like what you received, for new, undamaged, and unmodified products, Hautland.com offers a 7-day refund policy. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Used and non-defective products do not qualify for returns.
If a return is to be processed please contact us at Support@Hautland.com
To start a return, you can contact us at Support@Hautland.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Support@Hautland.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If an exception is made at the discretion of Hautland.com to refund an item after the 7 day period, it is solely at the discretion of Hautland.com to determine shipping costs to be assumed by the customer, as well as additional restocking fees.
Replacements
If there is any issue with your product, please contact our Tech Support at Support@Hautland.com. Our team will assist you in troubleshooting your product.
In the event a replacement is necessary, we would process the replacement according to our warranty policy. We will arrange for return shipping of the old part/item. Once the part/item has been received and inspected, we will ship the replacement part/item. If damage occurs due to improper handling during the setup or installation whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.